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a large swimming pool surrounded by umbrellas and chairs
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a large swimming pool surrounded by umbrellas and chairs
GF Noelia Puerto de la cruz
6 Jan
2/0/0
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FAQS

Welcome to our FAQ section, where you will find quick and clear answers to everything you need to know to make the most of your experience at GF Noelia.

Pools

  • What are the pool hours?
    The GF Noelia swimming pool is available to guests from 10:00 to 18:00. Located on the rooftop, this pool offers a relaxing setting with panoramic views of Puerto de la Cruz.
  • I would like to know more about the swimming pools.
    The hotel's rooftop pool is the perfect place to relax and enjoy the Tenerife climate. Surrounded by sun loungers and with stunning views of the surroundings, it is ideal for unwinding after a day of exploring the island.

Rooms

  • Is there a washing machine in the hotel?
    The hotel does not have washing machines in the rooms, but offers a laundry service for guests upon request.
  • What are the features of the rooms?
    The rooms at GF Noelia are functional and comfortable. Each one is equipped with air conditioning, free Wi-Fi, a kitchenette with utensils, a television, a private bathroom with a bathtub, and a small private terrace. They are bright spaces designed to offer comfort to both couples and families.
  • What types of rooms are available?
    GF Noelia offers studio-style accommodation, equipped with a kitchen, ideal for longer stays or family visits.
  • Do the rooms include free Wi-Fi?
    Yes, all rooms have free Wi-Fi, as well as the common areas of the hotel.
  • Do you have rooms with views?
    Yes, some of the rooms have views of the mountains or the urban surroundings of Puerto de la Cruz, offering a beautiful panoramic view of northern Tenerife.
  • We would like to have connecting rooms.
    Although we do not have connecting rooms, you can request nearby or adjacent rooms when booking. Although the hotel does not specifically have connecting rooms, they will do their best to accommodate your request based on availability.
  • Do the rooms have ironing boards?
    The rooms do not have an ironing board, but you can request one at reception and they will provide it to you depending on availability.
  • Can we cook in the rooms?
    Yes, the rooms have a kitchenette equipped with basic utensils, allowing guests to prepare their own meals if they wish.
  • Is there a coffee maker in the rooms?
    No, rooms do not include a coffee maker, but you can request one at reception subject to availability.
  • Do the rooms have a balcony?
    Yes, all rooms have a small private terrace, providing an additional outdoor space where guests can relax and enjoy the views.
  • Are there rooms accessible for people with reduced mobility?
    No, unfortunately we do not have adapted rooms.

Gastronomy

  • What restaurant options are there within the hotel?
    The hotel has a buffet restaurant serving a wide variety of international and local dishes for both breakfast and dinner.
  • Do you offer menu options for people with food allergies or special diets?
    Yes, the restaurant offers options for guests with food allergies or special diets, but it is advisable to notify the hotel in advance to ensure they can accommodate your needs.
  • What are the restaurant's opening hours?
    The restaurant serves breakfast from 07:30 to 10:00, lunch from 13:00 to 15:00 and dinner from 19:00 to 21:30, offering a variety of dishes at each meal.
  • What are the bars' opening hours?
    The hotel bar is open from 10:30 to 23:00, where you can enjoy a variety of drinks and snacks in a relaxed atmosphere.
  • Is there room service?
    No, the hotel does not offer room service. However, the restaurant can prepare food to be delivered to your room.
  • Are there any all-inclusive options offered?
    Yes, the hotel offers an all-inclusive plan. You can see the menu here.
  • Can I change dinner for lunch on my half-board plan?
    Yes, it is possible as long as you notify reception in advance, by contacting the email recepcion@gfnoelia.com
  • What are the prices for children?
    The hotel offers discounts for children, with special rates that vary depending on the season and the age of the child. The hotel offers reduced rates for the little ones, so we recommend that you contact the reservations team at info@gfhoteles.com

Hotel facilities and services

  • Can we request a room on a specific floor?
    Yes, you can request rooms on a specific floor when booking. However, this is subject to availability at the time of check-in.
  • Is medical care available at the hotel?
    The hotel does not have an in-house medical service, but in case of emergency, the hotel staff can contact an external doctor or medical assistance.
  • Does the hotel offer transportation to and from the airport?
    No, the hotel does not offer direct transportation to the airport, but they can help you arrange a transfer with Emocionate Tours.
  • Are there accessible toilets at the pool?
    The hotel is not adapted with accessible areas.
  • Can I make purchases in the gift shop even if I am no longer staying at the hotel?
    Yes, the hotel gift shop is open to both guests and outside visitors.
  • Does the hotel have a swimming pool and what are its opening hours?
    Yes, the swimming pool is located on the rooftop and is open from 10:00 to 18:00. The pool offers sun loungers and panoramic views, making it a perfect place to relax.
  • Are there recreational activities for children or families?
    No, we do not have children's entertainment. We have live music every night from 8:30 p.m.
  • Do you have a gym or spa at the hotel?
    GF Noelia has a gym but not a spa. However, there are services and establishments nearby that offer these amenities.
  • Can I rent bikes or cars from the hotel?
    Yes, we have Emocionate Tours at our hotel that will help you manage the rental of both bicycles and cars.
  • What services does the hotel offer for babies?
    The hotel offers cots and highchairs for babies, which must be requested in advance when booking to ensure availability.
  • How many rooms does the hotel have?
    The GF Noelia has a total of 106 rooms.

Check-in / Check-out

  • What time is check-in and check-out?
    Check-in is from 14:00 and check-out is until 12:00. If you need more flexibility, you can request an early check-in or a late check-out.
  • Can I request an early check-in or a late check-out?
    Yes, you can request both services, although they are subject to availability at the time of your arrival or departure.
  • What documents do I need to present at check-in?
    You must present a valid ID and confirmation of your reservation upon check-in.
  • Is there a concierge service to store luggage before or after check-out?
    Yes, the hotel has a free luggage storage service so you can enjoy the day even if you have already checked out or before check-in.

Hotel Policies

  • Can you do something special for my friend/my birthday/my anniversary...?
    Yes, the hotel can arrange special details for occasions such as birthdays or anniversaries. This can include decorations in the room, a special card, or even preparing a personalized surprise. It is recommended to contact the hotel in advance to arrange these details and make sure everything is prepared for the occasion.
  • What is the smoking policy at the hotel?
    GF Noelia is a smoke-free hotel, so smoking is not permitted in any of the rooms or common areas.
  • What is the cancellation policy?
    The cancellation policy depends on the rate you booked. Some rates allow free cancellation up to a certain number of days before arrival, while others may have penalties or be non-refundable. Please check your booking confirmation for details.
  • Are pets allowed at the hotel?
    No, pets are not allowed in the hotel.
  • Will I receive a response to find out if my lost item has been found?
    Yes, the reception team will inform you if your lost item has been found. The hotel keeps a lost and found register and will contact you if something you have misplaced turns up.

Events and celebrations

  • Does the hotel have facilities for events or weddings?
    GF Noelia does not have specific facilities for large events or weddings. However, the hotel staff can help you coordinate outside services if you are planning a small celebration or event in the area.
  • Can a space be reserved for business meetings?
    The hotel has a fully equipped meeting room for holding corporate events.
  • Do you offer special packages for weddings or private events?
    Although the hotel does not have large facilities for weddings or events, they can collaborate with local services to help you organize a special event in the surrounding areas of Puerto de la Cruz.

Location and transport

  • How to get to the hotel from the airport?
    GF Noelia is located approximately 30 minutes by car from Tenerife North Airport and approximately 90 minutes from Tenerife South Airport. You can arrive by taxi, rental car or using the public buses that connect both airports with Puerto de la Cruz.
  • Is the hotel located near the beach?
    Yes, GF Noelia is located just 300 metres from Playa Jardín, allowing guests easy access to the beach to enjoy a day of sun and sea.
  • What beaches are nearby?
    Playa Jardín, one of the most popular beaches in the north of Tenerife, is just a few minutes walk from the hotel. It is a volcanic sand beach surrounded by tropical gardens, ideal for relaxing and enjoying the sea.
  • Is parking available at the hotel?
    GF Noelia does not have its own parking, but there are parking options in the vicinity of the hotel, including both public and private spaces.
  • What tourist attractions are close to the hotel?
    The hotel is close to some of Puerto de la Cruz's main attractions, such as the famous Loro Parque, Lago Martiánez and Plaza del Charco, which are landmarks for both visitors and local residents.
  • Does the hotel offer transportation or transfer to the airport?
    No, the hotel does not have its own airport shuttle service. However, the hotel staff can help you arrange a private transfer service with Emocionate Tours.
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