Welcome to our FAQ section, where you will find quick and clear answers to everything you need to know to make the most of your experience at GF Isabel.
Pools
What are the pool hours?
The GF Isabel hotel's swimming pools are open daily from 10:00 to 18:00 in winter and 10:00 to 19:00 in summer, providing a perfect space to enjoy the sun and relax with the family.
I would like to know more about the swimming pools.
The hotel has 2 main swimming pools, heated for winter, and a heated children's pool. The pools are surrounded by gardens and offer sun loungers, parasols and towels free of charge, and a peaceful atmosphere, ideal for families.
Rooms
What are the features of the rooms?
The rooms are spacious and cosy, designed for families. Apartments and bungalows have a separate living room, equipped kitchen, full bathroom and balconies in the apartments or terraces or gardens in the bungalows. The villas also include two floors and are fully equipped.
Do you have rooms with views?
Yes, some rooms offer spectacular views of the sea or the mountains, allowing you to enjoy the beautiful landscapes of Tenerife.
Do the rooms have a balcony?
Yes, all rooms have a balcony, private terrace or garden depending on their type, providing an outdoor space in which to relax.
What types of rooms are available?
The hotel offers a variety of accommodation options including one-bedroom apartments, one-bedroom bungalows and one and two-bedroom villas, all designed to offer maximum comfort to families.
Do the rooms include free Wi-Fi?
Yes, all rooms have free Wi-Fi, ideal for those who need to stay connected during their stay.
Are there rooms accessible for people with reduced mobility?
Yes, the hotel offers rooms adapted for guests with reduced mobility, ensuring that all guests enjoy a comfortable and accessible stay.
Can we cook in the rooms?
Yes, the rooms have fully equipped kitchens with ceramic hobs, microwaves and other utensils necessary to prepare your own meals.
We would like to have connecting rooms.
The hotel has connecting rooms, ideal for large families or groups. It is recommended to request this type of room at the time of booking, and they will be granted based on hotel availability.
Do the rooms have ironing boards?
Although the rooms do not have an ironing board, you can request one at reception. It can be rented for 3 days or 5€ for 7 days.
Is there a washing machine in the hotel?
There is no washing machine in the rooms, but the hotel offers a low-cost laundry service that you can use during your stay.
Is there a coffee maker in the rooms?
Yes, the rooms are equipped with a coffee maker so you can enjoy a coffee at any time of the day.
Payment methods
Can I modify or cancel my reservation?
Yes, you can modify or cancel your reservation, but the conditions vary depending on the rate you have selected. It is recommended to review the cancellation policies when making the reservation.
What payment methods do you accept for reservations?
The hotel accepts credit cards such as Visa and MasterCard, as well as debit cards and electronic payments.
Do you offer special rates for long stays or groups?
Yes, the hotel offers customized rates for large groups or extended stays. It is recommended to contact the hotel directly for more information.
Is there any advantage to booking directly on the website?
Booking directly on the hotel's website may offer exclusive rates, special promotions and more flexible conditions in case of modifications or cancellations.
Gastronomy
What are the bars' opening hours?
The hotel bars are open from 10:00 to 00:00, offering a variety of drinks and snacks at the pool bar.
What restaurant options are there within the hotel?
GF Isabel features a buffet restaurant offering a wide variety of local and international dishes, as well as bars where you can enjoy drinks and snacks.
Do you offer menu options for people with food allergies or special diets?
Yes, the restaurant can accommodate guests with allergies or special diets. You just need to inform the staff in advance.
Are there any all-inclusive options offered?
Yes, the hotel offers an all-inclusive option, which allows you to enjoy meals, snacks and drinks throughout the day.
Can I change dinner for lunch on my half-board or full-board plan?
Yes, dinner can be changed to lunch on a half-board basis. It is advisable to check with reception to confirm this change.
What are the prices for children?
Prices for children vary depending on the season and accommodation plan. The hotel offers reduced rates for children, so we recommend that you contact the reservations team at info@gfhoteles.com.
Is there room service?
No, the hotel does not offer room service, but the restaurant and poolside snack bar have a wide variety of options available.
What are the restaurant's opening hours?
The buffet restaurant is open for breakfast from 08.00 to 10.30, lunch from 13.00 to 15.00 and dinner in summer from 18.30 to 21.30 and in winter from 18.00 to 21.
Hotel facilities and services
Does the hotel have a swimming pool and what are its opening hours?
Yes, the hotel has three swimming pools: two large pools, one for children and all heated, open from 10:00 to 18:00.
Do you have a gym or spa at the hotel?
The hotel has a wellness centre offering relaxing treatments, and also has a gym.
What facilities does the SPA have?
The hotel's spa offers services such as massages, facial and body treatments, and other beauty treatments. You can find out more here.
Are there recreational activities for children or families?
Yes, the hotel offers a mini club for children, recreational activities for the whole family and evening shows.
Can I rent bikes or cars from the hotel?
Yes, the hotel offers bicycle and car rental services through partner companies.
Does the hotel offer transportation to and from the airport?
The hotel does not have direct transportation, but can help you organize a transfer service upon request.
Are there accessible toilets at the pool?
Yes, the hotel has accessible toilets for people with reduced mobility in the common areas, including the pool areas.
Can we request a room on a specific floor?
Yes, you can request a room on a specific floor when booking, although this will be subject to hotel availability.
What services does the hotel offer for babies?
The hotel has cots, high chairs and microwaves for heating food, as well as a children's area and activities for the little ones.
Can I make purchases in the gift shop even if I am no longer staying at the hotel?
Yes, the gift shop is available to everyone, regardless of whether they are staying at the hotel or not.
Is medical care available at the hotel?
In case of emergency, the hotel can contact an external doctor to attend to any medical needs.
How many rooms does the hotel have?
GF Isabel has 384 accommodation units, including apartments, bungalows and villas.
Check-in / Check-out
What time is check-in and check-out?
Check-in is from 14:00 and check-out must be done before 12:00 noon.
Can I request an early check-in or a late check-out?
Yes, you can request an early check-in or a late check-out, subject to availability. We recommend checking with reception in advance.
What documents do I need to present at check-in?
A valid ID and booking confirmation are required for check-in. If you booked through an agency or external website, you may also need to show confirmation from that platform.
Is there a concierge service to store luggage before or after check-out?
Yes, we have a luggage storage service where you can store your bags before check-in or after check-out at no additional cost, although we are not responsible for your belongings.
Hotel Policies
What is the cancellation policy?
The cancellation policy depends on the rate you booked. Some rates allow free cancellation up to a certain number of days before arrival, while others may have penalties or be non-refundable. Please check your booking confirmation for details.
Will I receive a response to find out if my lost item has been found?
If you lose any item during your stay, the hotel staff will contact you if they find it. We recommend that you report any loss at reception to facilitate the search.
Can you do something special for my friend/my birthday/my anniversary...?
Yes, the hotel can arrange special details to celebrate birthdays, anniversaries or any special occasion. You can make the request directly at reception or when booking.
What is the smoking policy at the hotel?
The hotel is smoke-free in all indoor areas. However, there are designated outdoor smoking areas.
Are pets allowed at the hotel?
Yes, we are a pet-friendly hotel, and we are delighted to welcome your four-legged friend. You can check the conditions here.
Events and celebrations
Does the hotel have facilities for events or weddings?
Yes, the hotel has areas and rooms designed for holding special events such as weddings, communions, anniversaries and other private events.
Can a space be reserved for business meetings?
Yes, the hotel has meeting rooms equipped with the necessary technology to hold business events, seminars and conferences.
Do you offer special packages for weddings or private events?
GF Isabel offers customized packages for weddings and private events, tailored to the needs and preferences of guests. You can contact the hotel's events team for more information and details.
Location and transport
How to get to the hotel from the airport?
The hotel is located about 20 minutes by car from Tenerife South Airport. You can get there by taxi, rental car or private transport.
Is parking available at the hotel?
Yes, the hotel only has free parking for disabled guests, and this is subject to availability. There are also parking options nearby.
What beaches are nearby?
The nearest beaches are Playa de Fañabé and Playa del Duque, both located a short distance from the hotel, ideal for enjoying the sun and sea of Tenerife.
Does the hotel offer transportation or transfer to the airport?
The hotel does not have its own transfer service, but they can help you book a private transfer service or taxi to and from the airport upon request.
What tourist attractions are close to the hotel?
GF Isabel is close to a number of attractions such as Siam Park, Aqualand, and shopping areas in Costa Adeje. Fañabé and El Duque beaches are also just a few minutes' walk away.
Is the hotel located near the beach?
Yes, the hotel is located just a few minutes walk from Fañabé Beach, making it an ideal place for those looking to enjoy the sea.
