Welcome to our FAQ section, where you will find quick and clear answers to everything you need to know to make the most of your experience at GF Hoteles.
Check-in/check-out times and procedures
What are the check-in and check-out times?
Our check-in time is from 2:00 PM and check-out is until 12:00 PM. Need a different time? Contact us for more options.
Is the reception available 24 hours a day?
Yes, the reception of all our hotels is open and available 24 hours a day, 7 days a week. If you require a late check-out or early check-in, please contact the reception of the hotel where you are staying, as these are subject to availability.
Rates and services included
What does the room rate include?
The rate includes accommodation, Wi-Fi access, daily cleaning service and access to our facilities (swimming pool, gym, etc.). Some additional services may have additional charges.
Is breakfast included?
It depends on the type of rate you book. We offer options with and without breakfast included. Please check the conditions when booking.
What does the room include? Do the rooms have a hairdryer, towels, soap, etc.?
All bathrooms in our rooms are equipped with a hairdryer, towels, soap, shower gel, shampoo, conditioner, cotton swabs, bidet and pool towels.
Do you offer special menus for celebrations such as Christmas, Easter, or other occasions?
Yes, we offer special menus for holidays such as Christmas, Easter and other important occasions. Our kitchen team adapts to the seasons, creating unique dishes that highlight the typical flavours and products of each time of year.
What are the payment options for the room?
You can pay by credit card (Visa, Mastercard, AMEX, Diners, JCB, Discover, Unionpay), cash or bank transfer, depending on the booking conditions of your stay.
Do you have parking for guests?
Yes, we have parking available for our guests. There may be an additional charge, depending on the location of the hotel.
Do hotels offer towel service?
Yes, hotels provide bath towels free of charge, changed daily.
Do you offer shuttle service to/from the airport?
Yes, we offer shuttle service at some of our hotels. Please check availability and conditions when making your reservation.
Do you offer discounts for residents?
Yes, we offer a 5% discount for all residents of the Canary Islands. For more information or to apply the discount, please do not hesitate to contact us.
Do you offer passes for local activities?
Yes, our colleagues at Emocionate Tours sell excursions and activities, and even rent cars. You can find them at the reception desks of all our hotels.
Hotel Policies
Do you accept pets?
Some of our hotels are pet-friendly. We recommend checking the policies of each establishment when booking.
Can I cancel or modify my reservation?
Our cancellation and modification policies depend on the rate booked. Some rates allow changes at no additional cost, while others are non-refundable.
Is smoking allowed on the room balconies?
It depends on the hotel you are staying at. We recommend checking with reception for more detailed information.
Is it possible to visit other hotels in the GF chain with an All-Inclusive package?No, it is not possible.
No, it is not possible.
I lost an item during my stay at one of your hotels. Could you send it to me if you find it?
Yes, please confirm your address so we can send you the item. We also need your room number, check-out date and the hotel you stayed at.
Do hotels provide beach towels?
Hotels only provide towels for rooms and the pool.
Facilities and accessibility
Do you have event or meeting rooms?
Yes, we offer event, meeting and conference facilities. Please contact us for more information and to request a quote.
Do you have options for guests with special needs?
Yes, we have accessible rooms adapted for people with reduced mobility. Please inform us of your needs at the time of booking.
How do I use the in-room safe?
To use the safe, please follow the instructions provided inside. If you have any questions about how to use it, please do not hesitate to contact reception, we will be happy to help you.
What hotels are part of the GF chain?
• GF Victoria (5 stars) • GF Gran Costa Adeje (5 stars) • GF Isabel (4 stars) • GF Fañabé (4 stars) • GF Noelia (3 stars)
Promotions and loyalty programs
How can I get special benefits or discounts?
Join our AMIGOS GF loyalty program and enjoy exclusive discounts, room upgrades and special promotions. See more details on our website.
Reservations and modifications
I made a reservation through an agency and I would like to receive a confirmation. How can I get it?
You can contact us by sending an email to info@gfhoteles.com or by calling +34 922 97 51 54. One of our colleagues will contact you as soon as possible.
I have a reservation to stay at one of your hotels. Is it possible to add another person to the room?
Yes, you can. Contact our reservations team at info@gfhoteles to modify your reservation.
Safety and hygiene measures
What safety and hygiene measures have been implemented?
We have adopted strict cleaning and disinfection measures to ensure the safety of our guests, following current health protocols.
