Welcome to our FAQ section, where you will find quick and clear answers to everything you need to know to make the most of your experience at GF Hoteles.
Check-in/check-out schedules and procedures
What are the check-in and check-out times?
Our check-in time is from 2:00 PM and check-out is until 12:00 PM. Need a different time? Contact us for more options.
Is the reception available 24 hours a day?
Yes, the reception of all our hotels is open and available 24 hours a day, 7 days a week. If you require a late check-out or early check-in, please contact the reception of the hotel where you are staying, as these are subject to availability.
Rates and included services
What does included in the room rate?
The rate includes accommodation, Wi-Fi access, daily cleaning service, and access to our
facilities (pool, gym, etc.). Some additional services may incur extra charges.
Is breakfast included?
It depends on the type of rate you book. We offer options with and without breakfast
included. Please check the conditions when booking.
What is included in the room? Do the rooms have a hairdryer, towels, soap, etc.?
All the bathrooms in our rooms are equipped with a hairdryer, towels, soap, shower gel,
shampoo, conditioner, cotton swabs, bidet, and pool towels.
Do you offer special menus for celebrations like Christmas, Easter, or other occasions?
Yes, we offer special menus for holidays such as Christmas, Easter, and other important
occasions. Our culinary team adapts to the seasons, creating unique dishes that highlight
the typical flavors and products of each time of year.
What are the payment options for the room?
You can pay by credit card (Visa, Mastercard, AMEX, Diners, JCB, Discover, Union Pay),
cash, or bank transfer, depending on the reservation conditions of your stay.
Do you have parking for guests?
Yes, we have parking available for our guests. There may be an additional charge,
depending on the hotel location.
Do hotels offer towel service?
Yes, the hotels offer bath towels free of charge, with daily replacement.
Do you offer transportation service to/from the airport?
Yes, we offer transportation service at some of our hotels. Please check availability and
conditions when making your reservation.
Do you offer discounts for residents?
Yes, we offer a 5% discount for all residents of the Canary Islands. For more information or
to apply the discount, feel free to contact us.
Do you offer passes for local activities?
Yes, our partners at EmociónateTours sell excursions and activities, and even rent cars. You
can find them at the receptions of all our hotels.
Hotel Policies
Do you accept pets?
Some of our hotels are pet-friendly. We recommend checking the policies of each establishment when booking.
Can I cancel or modify my reservation?
Our cancellation and modification policies depend on the reserved rate. Some rates allow
changes at no additional cost, while others are non-refundable.
Is smoking allowed on the balconies of the rooms?
It depends on the hotel where you are staying. We recommend checking with the reception
for more detailed information.
Is it possible to visit other GF chain hotels with an All-Inclusive package?
No, it is not possible.
I lost an item during my stay at one of your hotels. Could you send it to me if found?
Yes, please confirm your address so we can send you the item. We also need the room
number, departure date, and the hotel where you stayed.
Do the hotels provide beach towels?
The hotels only provide towels for the rooms and the pool.
Facilities and accessibility
Do you have event or meeting rooms?
Yes, we offer event, meeting and conference facilities. Please contact us for more information and to request a quote.
Do you have options for guests with special needs?
Yes, we have accessible rooms adapted for people with reduced mobility. Please inform us of your needs at the time of booking.
How do you use the safe in the room?
To use the safe, follow the instructions provided inside. If you have any questions about its
operation, do not hesitate to contact the reception, we will be happy to assist you.
What are the GF chain hotels?
• GF Victoria (5 stars) • GF Gran Costa Adeje (5 stars) • GF Isabel (4 stars) • GF Fañabé (4 stars) • GF Noelia (3 stars)
Promotions and loyalty programs
How can I get special benefits or discounts?
Join our AMIGOS GF loyalty program and enjoy exclusive discounts, room upgrades, and
special promotions. Check out more details on our website.
Reservations and modifications
I made a reservation through an agency and would like to receive a confirmation. How can I obtain it?
You can contact us by sending an email to info@gfhoteles.com or by calling +34 922 97 51
54. One of our colleagues will get in touch with you as soon as possible.
I have a reservation to stay at one of your hotels. Is it possible to add another person to the room?
Yes, you can do so. Contact our reservations team via info@gfhoteles to modify your
reservation.
Safety and hygiene measures
What safety and hygiene measures have been implemented?
We have adopted strict cleaning and disinfection measures to ensure the safety of our
guests, following current health protocols.
