PROMOTIONS Best price guaranteed
• The client must have made, through www.gfhoteles.com, a confirmed reservation with the lowest rate available on our website , and have obtained the corresponding locator number.
• The lower price found must be bookable online on another website under conditions equivalent to those of the reservation on gfhoteles.com, i.e. the reservation must be confirmed immediately and in real time . This price must apply to the same hotel for the same type of room and plan, and for the same dates, number of guests and same currency. The guarantee does not apply to reservations made through flight+hotel reservations, Stayforlong and Trip.com. Likewise, it will not apply to online reservations or websites where the name of the hotel that the client is booking is not indicated throughout the process. Mobile images are not accepted; they must be screenshots from a computer.
• The guarantee does not apply in the case of errors in loading or publishing prices on other websites.
• The guarantee applies to lower prices whose restrictions (cancellation policies, deposits, etc.) are the same as the restrictions applicable to the rate booked through gfhoteles.com.
• The guarantee does not apply to unpublished or confidential prices , any type of voucher, rates that are part of a travel package with other services, rates for companies, groups, meetings, etc.
• The guarantee refers to the final price to be paid by the user , which includes the costs derived from the service, fees, taxes or management expenses that other websites charge to their users. An essential requirement to start the matching process is to send the hotel an image of the final quote, which reflects the time and date of the consultation. This must have been made on the same day that the claim is made to the hotel.
• The guarantee refers to the total price to be paid by the user for their entire stay , not the partial price of some or all of the days of the stay.
• The guarantee will not be applicable when the price varies only in decimals due to rounding , and said guarantee will only apply in the event that the unit varies (it applies with rounding when there are differences in decimals, it is based on a confirmed currency unit).
• Complaints must be submitted within 24 hours of making the original reservation on gfhoteles.com. The hotel must confirm the discrepancy within 48 business hours. The maximum period is 48 hours before arrival and the maximum response time is 24 hours.
• The lower price found must be bookable online on another website under conditions equivalent to those of the reservation on gfhoteles.com, i.e. the reservation must be confirmed immediately and in real time . This price must apply to the same hotel for the same type of room and plan, and for the same dates, number of guests and same currency. The guarantee does not apply to reservations made through flight+hotel reservations, Stayforlong and Trip.com. Likewise, it will not apply to online reservations or websites where the name of the hotel that the client is booking is not indicated throughout the process. Mobile images are not accepted; they must be screenshots from a computer.
• The guarantee does not apply in the case of errors in loading or publishing prices on other websites.
• The guarantee applies to lower prices whose restrictions (cancellation policies, deposits, etc.) are the same as the restrictions applicable to the rate booked through gfhoteles.com.
• The guarantee does not apply to unpublished or confidential prices , any type of voucher, rates that are part of a travel package with other services, rates for companies, groups, meetings, etc.
• The guarantee refers to the final price to be paid by the user , which includes the costs derived from the service, fees, taxes or management expenses that other websites charge to their users. An essential requirement to start the matching process is to send the hotel an image of the final quote, which reflects the time and date of the consultation. This must have been made on the same day that the claim is made to the hotel.
• The guarantee refers to the total price to be paid by the user for their entire stay , not the partial price of some or all of the days of the stay.
• The guarantee will not be applicable when the price varies only in decimals due to rounding , and said guarantee will only apply in the event that the unit varies (it applies with rounding when there are differences in decimals, it is based on a confirmed currency unit).
• Complaints must be submitted within 24 hours of making the original reservation on gfhoteles.com. The hotel must confirm the discrepancy within 48 business hours. The maximum period is 48 hours before arrival and the maximum response time is 24 hours.
