FAQS

The swimming pools are open from 10:00 to 18:00 in winter and from 10:00 to 19:00 in summer. During this time, you can enjoy a relaxing atmosphere and all the water facilities that the hotel has to offer.

The hotel has four swimming pools, including one heated in winter and one for children. These areas are surrounded by sun loungers for your comfort, as well as a nearby bar service, ideal for relaxing and enjoying a soft drink or snack. Our rooftop pool is adults only.

The rooms are spacious and modern, equipped with air conditioning, satellite TV, minibar (on request), and private bathroom. Decorated in warm colours, they are designed with your comfort in mind and offer a perfect space to rest after a day of exploration or work.

Yes, many rooms have side views of the sea, mountains or pools. The views from your room can be a highlight of your stay.

All rooms feature a private balcony where you can enjoy the outdoors and the scenery surrounding the hotel. They are furnished so you can relax while enjoying a coffee or just the nice weather.

The hotel offers different types of rooms according to your needs: accessible double rooms (5), standard double, superior double (pool and/or side sea views), Senior Suites for greater space and comfort, Royal Suites and an Imperial Suite that provide a higher level of luxury, ideal for a more exclusive experience.

Yes, all hotel rooms offer free Wi-Fi so you can always stay connected, whether for work or pleasure.

Yes, the hotel has rooms adapted for people with reduced mobility. These rooms are designed to guarantee your comfort and accessibility, with adapted bathrooms and larger spaces to make your stay easier (check availability before arrival or at the time of booking).

It is not possible to cook in the rooms, but you can enjoy the varied gastronomic offer of the hotel restaurants. You also have the option of ordering room service.

If you are travelling with your family or a large group, the hotel offers connecting rooms (standard double rooms only), available upon request. This allows you to be close to your loved ones without losing privacy.

They are not included as standard, but if you need an ironing board, you can ask our reception colleagues (subject to availability) who will be happy to provide it. We also offer a professional laundry service (for an additional fee).

There is no washing machine in the rooms, but the hotel offers a laundry service, available upon request and at a charge. This way, you can keep your clothes clean and fresh during your stay.

The rooms do not have a coffee maker, but all have a coffee/tea service (free refill on request in the room) or enjoy a wide selection of drinks in the hotel's bars and restaurants.

The hotel has four swimming pools, including one heated in winter and one for children. These areas are surrounded by sun loungers for your comfort, as well as a nearby bar service, ideal for relaxing and enjoying a soft drink or snack. Our rooftop pool is adults only.

The hotel accepts various forms of payment, including credit cards (Visa, Mastercard, American Express), debit cards and online payments through the hotel's official website.

Yes, the hotel has special rates for large groups or extended stays. For a personalized quote, it is best to contact the reservations team who will be happy to assist you.

Booking directly through the hotel's official website offers several advantages, such as exclusive discounts, flexible cancellation policies and, in some cases, room upgrades subject to availability and special welcome amenities in the room.

The hotel has a wide gastronomic offer, including buffet restaurants and 2 à la carte restaurants, where you can enjoy international and local dishes prepared with fresh, high-quality ingredients.

Yes, the hotel is committed to the satisfaction of all its guests and offers menu options adapted for guests with allergies or special dietary needs. Simply let the staff know and they will ensure that your needs are met.

The buffet restaurant is open for breakfast, lunch and dinner. Exact times may vary, so it is advisable to check with reception or directly at the restaurant during your stay. You can also do so via our Web App.

The hotel bars open from early in the morning after breakfast and extend until midnight, offering service well into the evening. Here you can enjoy a wide variety of cocktails, soft drinks and snacks in a relaxed atmosphere. Opening hours may vary depending on the season.

Yes, the hotel offers room service, allowing you to enjoy a great meal without leaving your room. You can check the menu available in your room or contact reception for more details. This is a service we offer 24 hours a day.

The hotel offers an all-inclusive plan that allows you to enjoy food and drinks from 7:30 to 00:00. Please check with the reservations team or reception for details of this package. You can see the menu here.

Yes, in most cases you can change dinner to lunch on your half-board or full-board plan. Just let the restaurant staff or reception know your preference so they can arrange this change.

Prices for children vary depending on the season and accommodation plan. The hotel offers reduced rates for children, so we recommend that you contact the reservations team at info@gfhoteles.com.

Yes, the hotel has four swimming pools, including a heated one and a children's pool. Opening hours are from 10:00 to 18:00 in winter and from 10:00 to 19:00 in summer, providing you with an ideal space to relax or enjoy with your family.

The hotel has a fully equipped gym, perfect for keeping up your fitness routine. It also has a spa where you can relax with a variety of treatments, a sauna and a Turkish bath (this service is subject to an additional cost).

The spa offers a sauna, Turkish bath, Scottish shower, body and facial treatment cabins, as well as a hydrotherapy pool. It is the perfect place to relax after a day full of activities.

Yes, the hotel organises a variety of recreational activities for the whole family, including a kids' club for the little ones (children under 4 years old must be accompanied by an adult). There are also options for families who want to spend time together, such as sports, games and outdoor activities.

The hotel offers bicycle and car rental services, allowing you to explore Tenerife at your own pace and visit nearby attractions comfortably and without complications.

Yes, the hotel can arrange airport transfers upon request. This service can be requested at the time of booking or at reception during your stay. Alternatively, you can book through Emociónate Tours, a company specialising in excursions and activities, which is located at reception.

Yes, the hotel has adapted toilets in the pool area, ensuring that all facilities are accessible for people with reduced mobility.

Yes, you can request a room on a specific floor. Although the assignment is subject to availability, the hotel staff will do their best to accommodate your preferences.

The hotel offers various services for the little ones, including cots, high chairs, and tablet sterilizers, all upon request. In addition, the staff is always willing to help families with babies to ensure a comfortable stay.

Yes, the hotel's gift shop is open to the public, so you can purchase items even if you are no longer staying there.

The hotel has medical services available (upon request and at an additional cost), providing emergency medical assistance if necessary.

The hotel has 458 rooms, designed to offer you maximum comfort and with a variety of types to suit your needs during your stay.

Check-in starts at 14:00 and check-out is until 12:00. If you arrive earlier or wish to depart later, the hotel may offer early check-in or late check-out options, subject to availability.

Yes, you can request early check-in or late check-out, but this is subject to availability and in the case of late check-out, this is subject to an additional fee. We recommend that you let us know when booking or during your stay to confirm availability.

To check in, guests must present a valid form of identification (passport or ID) and confirmation of their reservation. A credit card will also be required upon arrival.

Yes, the hotel offers a luggage storage service where you can store your luggage if you arrive before check-in or if you want to take advantage of your last day after check-out.

The cancellation policy depends on the rate you booked. Some rates allow free cancellation up to a certain number of days before arrival, while others may have penalties or be non-refundable. Please check your booking confirmation for details.

Unfortunately, pets are not allowed in the hotel, except for guide dogs.

The hotel has a no-smoking policy in guest rooms and indoor areas. However, there are designated outdoor areas where you can smoke, to ensure a clean and healthy environment for all guests.

Yes, the hotel can organise surprises and special details to celebrate your birthday, anniversary or any special occasion. You just have to contact our PR team in advance to coordinate it at rrpp@gfgrancostaadeje.com.

Yes, if you have lost an item during your stay, you can contact the hotel and they will check whether the item has been found and will keep you informed.

Yes, the hotel has elegant and well-equipped spaces for hosting events, weddings and special celebrations. The hotel's events team will help you plan and customize every detail to make your event memorable.

The hotel offers several fully equipped meeting rooms, ideal for corporate events, conferences or business meetings. These rooms feature modern technology and can be adapted to your specific needs.

Yes, the hotel offers special packages for weddings and private events, with a variety of options to suit your preferences and budget. You can contact the events team for more information on available offers.

The hotel is located approximately 20 minutes by car from Tenerife South Airport. You can arrive by taxi, rental car or by the shuttle service offered by the hotel upon prior request.

Yes, the hotel offers a shuttle service to and from the airport upon request. This service has an additional cost and it is advisable to book in advance. Yes, the hotel can arrange airport transportation upon request. This service can be requested at the time of booking or at reception during your stay. Alternatively, you can book through Emociónate Tours, a company specialising in excursions and activities, which is located at reception.

Yes, the hotel has free parking for guests subject to availability, making it easy for you to leave your car safely during your stay.

The hotel is strategically located close to several tourist attractions, such as Playa del Duque, the famous Siam Park water park, and luxury shopping areas, offering many entertainment and leisure options.

Playa del Duque is located just a few minutes walk from the hotel, offering a luxury beach experience with crystal-clear waters, golden sand and a selection of restaurants and bars nearby.

Yes, the hotel is located just 750 metres from Playa del Duque, one of the most exclusive and renowned beaches in Tenerife.