FAQS

The pools are open from 10:00 to 18:00 in winter and from 10:00 to 19:00 in summer. During these hours, you can enjoy a relaxed atmosphere and all the aquatic facilities the hotel offers.

The hotel has four pools, including one heated in winter and a children's pool. These areas are surrounded by sun loungers for your comfort, along with a nearby bar service, ideal for relaxing and enjoying a drink or snack. The rooftop pool is for adults only.

The rooms are spacious and modern, equipped with air conditioning, satellite TV, minibar (on request), and a private bathroom. Decorated in warm colours, they are designed with your comfort in mind, providing the perfect space to relax after a day of exploration or work.

Yes, many rooms offer side views of the sea, mountains, or pools. The views from your room can be a highlight of your stay.

All rooms feature a private balcony where you can enjoy the outdoors and the scenery surrounding the hotel. They are furnished, allowing you to relax while enjoying a coffee or simply the pleasant weather.

The hotel offers different types of rooms to suit your needs: accessible double rooms (5), standard double rooms, superior double rooms (with pool and/or side sea views), Senior Suites for added space and comfort, Royal Suites, and an Imperial Suite, which provide a higher level of luxury, ideal for a more exclusive experience.

Yes, all rooms at the hotel offer free Wi-Fi, so you can stay connected, whether for work or leisure.

Yes, the hotel has rooms adapted for guests with reduced mobility. These rooms are designed to ensure your comfort and accessibility, with adapted bathrooms and more spacious areas for ease of movement during your stay (please check availability before arrival or at the time of booking).

Cooking in the rooms is not allowed, but you can enjoy the hotel's varied gastronomic offerings in its restaurants. Room service is also available upon request.

If you are traveling with family or in a large group, the hotel offers connecting rooms (only in the standard double room category) upon request. This allows you to stay close to your loved ones without sacrificing privacy.

Ironing boards are not included as standard, but if you need one, you can request it from reception (subject to availability). Additionally, we offer a professional laundry service for an additional charge.

There are no washing machines in the rooms, but the hotel offers a laundry service upon request and at a cost. This way, you can keep your clothes clean and fresh during your stay.

The rooms do not have coffee makers, but all rooms include coffee/tea service (free refills upon request to the room), or you can enjoy a wide selection of beverages in the hotel's bars and restaurants.

The cancellation and modification policies depend on the type of rate you have booked. It is recommended to review the rate conditions when making your reservation or contact the hotel directly for more details.

The hotel accepts several payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and online payments through the hotel’s official website.

Yes, the hotel offers special rates for large groups or extended stays. For a personalized quote, it’s best to contact the reservations team, who will be happy to assist you.

Booking directly through the hotel’s official website offers several advantages, such as exclusive discounts, flexible cancellation terms, and, in some cases, room upgrades subject to availability, along with special welcome amenities in your room.

The hotel has a wide variety of dining options, including buffet restaurants and two à la carte venues where you can enjoy international and local dishes prepared with fresh, high-quality ingredients.

Yes, the hotel is committed to ensuring the satisfaction of all its guests and provides menu options tailored for people with food allergies or special dietary needs. Simply inform the staff, and they will ensure your needs are met.

The buffet restaurant is open for breakfast, lunch, and dinner. Exact hours may vary, so it is advisable to check with reception or directly with the restaurant during your stay. You can also check this through our Web App.

The hotel bars open from early in the morning after breakfast and extend until midnight, offering service well into the evening. Here you can enjoy a wide variety of cocktails, soft drinks and snacks in a relaxed atmosphere. Opening hours may vary depending on the season.

Yes, the hotel offers room service, allowing you to enjoy excellent food without leaving your room. You can check the available menu in your room or contact reception for more details. Room service is available 24 hours a day.

The hotel offers an all-inclusive package, allowing you to enjoy meals and drinks from 7:30 to 00:00. Check with the reservations team or reception for more details on this package. You can view the menu here.

Yes, in most cases you can change dinner to lunch on your half-board or full-board plan. Just let the restaurant staff or reception know your preference so they can arrange this change.

Prices for children vary depending on the season and accommodation package. The hotel offers reduced rates for children, so we recommend contacting the reservations team at info@gfhoteles.com for specific details.

Yes, the hotel has four swimming pools, including one heated pool and a children’s pool. The pools are open from 10:00 to 18:00 in winter and from 10:00 to 19:00 in summer, providing an ideal space for relaxation or family fun.

The hotel has a fully equipped gym, perfect for maintaining your workout routine. It also offers a spa where you can relax with various treatments, a sauna, and a Turkish bath (this service is subject to an additional charge).

The spa includes a sauna, Turkish bath, Scottish shower, body and facial treatment rooms, as well as a hydrotherapy pool. It is the perfect place to unwind after a day full of activities.

Yes, the hotel organizes a variety of recreational activities for the whole family, including a kids' club for the little ones (children under four must be accompanied by an adult). There are also options for families to spend time together, such as sports, games, and outdoor activities.

The hotel offers bicycle and car rental services, allowing you to explore Tenerife at your own pace and visit nearby attractions conveniently and without hassle.

Yes, the hotel can arrange airport transfers upon request. This service can be requested when making your booking or at reception during your stay. You can also book through Emociónate Tours, a company specialized in excursions and activities, which is located at reception.

Yes, the hotel has adapted toilets in the pool area, ensuring all facilities are accessible for guests with reduced mobility.

Yes, you can request a room on a specific floor. While room allocation is subject to availability, the hotel staff will do their best to accommodate your preferences.

The hotel provides several services for little ones, including cots, high chairs, and tablet sterilizers, all available on request. Additionally, the staff is always willing to assist families with babies to ensure a comfortable stay.

Yes, the hotel’s gift shop is open to the public, so you can purchase products even if you are no longer a guest.

The hotel provides medical services (upon request and at an additional cost), ensuring emergency medical assistance is available if needed.

The hotel has 458 rooms, designed to offer you maximum comfort and with a variety of types to suit your needs during your stay.

Check-in begins at 14:00, and check-out is until 12:00. If you arrive earlier or wish to leave later, the hotel may offer early check-in or late check-out options depending on availability.

Yes, you can request early check-in or late check-out, but this is subject to availability. Late check-out may also incur an additional fee. It is recommended to notify the hotel when making your reservation or during your stay to confirm availability.

To check-in, you will need to present a valid identification document (passport or ID card) and your booking confirmation. A credit card will also be requested upon arrival.

Yes, the hotel offers a luggage storage service where you can leave your belongings if you arrive before check-in or wish to make the most of your last day after checking out.

The cancellation policy depends on the rate you have booked. Some rates allow free cancellations up to a certain number of days before arrival, while others may have penalties or be non-refundable. Check the details in your booking confirmation.

Unfortunately, pets are not permitted at the hotel, except for guide dogs.

The hotel has a no-smoking policy in rooms and indoor areas. However, there are designated outdoor areas where smoking is allowed, ensuring a clean and healthy environment for all guests.

Yes, the hotel can arrange special surprises and touches to celebrate your birthday, anniversary, or any other special occasion. Simply contact our Public Relations team in advance at rrpp@gfgrancostaadeje.com to coordinate the details.

Yes, if you have lost an item during your stay, you can contact the hotel, and they will check if it has been found and keep you informed.

Yes, the hotel has elegant and well-equipped spaces for organizing events, weddings, and special celebrations. The hotel’s events team will assist you in planning and personalizing all the details to ensure your event is memorable.

The hotel offers several fully equipped meeting rooms, ideal for corporate events, conferences, or business meetings. These rooms feature modern technology and can be adapted to your specific needs.

Yes, the hotel offers special packages for weddings and private events with a variety of options to suit your preferences and budget. You can contact the events team for more information about available offers.

The hotel is located about 20 minutes by car from Tenerife South Airport. You can reach the hotel by taxi, rental car, or through the hotel’s airport transfer service, which is available upon prior request.

Yes, the hotel provides a transfer service to and from the airport upon request. This service comes at an additional cost, and it is recommended to book it in advance. You can request this service when making your reservation or at reception during your stay. Additionally, you can book through Emociónate Tours, a company specializing in excursions and activities, located at the hotel’s reception.

Yes, the hotel offers free parking for guests, subject to availability, making it easy to park your car securely during your stay.

The hotel is strategically located near several tourist attractions, such as Playa del Duque, the famous Siam Park water park, and luxury shopping areas, offering many options for entertainment and leisure.

Playa del Duque is located just a few minutes' walk from the hotel, offering a luxury beach experience with crystal-clear waters, golden sand, and a selection of nearby restaurants and bars.

Yes, the hotel is only 750 meters from Playa del Duque, one of the most exclusive and renowned beaches in Tenerife.