FAQS

Yes, it is possible to modify or cancel your reservation within the timeframes established by the hotel’s cancellation policy.

Credit and debit cards, as well as other payment methods, are accepted depending on the platform used for the booking. For bookings paid on arrival, payment in cash is also accepted (up to €999 for Spanish customers and up to €9999 for foreign customers).

Yes, the hotel offers special rates for large groups and extended stays. Contact our reservations team at info@gfhoteles.com for a quote, providing the number of guests, dates of stay, and any other relevant information. Group bookings will receive exclusive group rates (discounted rates). For more information, contact Vanessa Mesa at vanessa@gfhoteles.com.

Booking directly on the website can offer advantages such as guaranteed best prices or additional services. We guarantee the best price when you book directly through our website, and special treatment on arrival with a welcome pack is included for direct bookings.

The hotel has a buffet restaurant open year-round, offering a wide variety of cuisine. Additionally, there are three bar options:

• Bar Hall, where you can enjoy a drink in a relaxed atmosphere.
• Pool Snack Bar, ideal for having snacks and drinks while enjoying the pool; you can even request a la carte lunch.
• Solarium Bar (adults only), located on the rooftop, where adults can relax and enjoy a drink in a more private setting.

Yes, the hotel offers adapted menus for people with allergies or dietary restrictions. Please inform reception in advance by emailing guest@gffanabe.com or rrpp@gffanabe.com.

The buffet restaurant serves breakfast from 07:30 to 10:15, lunch from 13:00 to 15:00, and dinner is served at two different times depending on the season: from 18:30 to 21:30 in summer, and from 18:00 to 21:00 in winter.

Bar opening hours depend on the season:

In summer:
• Bar Hall: 09:00 to 01:00
• Pool Snack Bar: 10:15 to 18:30 and from 20:00 to 23:00
• Solarium Bar: 10:30 to 18:30

In winter:
• Bar Hall: 09:00 to 24:00
• Pool Snack Bar: 10:15 to 18:30
• Solarium Bar: 10:00 to 18:00

The Pool Bar food service operates from 12:30 to 16:30, regardless of the season.

Yes, room service is available. You can find the menu in your room. To place an order, simply contact reception. The service is available from 09:00 to 24:00.

Yes, the hotel offers all-inclusive options that include breakfast, lunch, dinner, and a selection of snacks and drinks (incluir carta aquí). The service is available from 08:00 to 24:00. You can see the list of what is included in this package. Breakfast is served from 07:15 in the restaurant, and bar service starts at 09:00 in the Bar Hall.

Yes, it is possible to swap dinner for lunch, but you must inform reception in advance. You may choose to either have lunch or dinner each day (but not interchangeable with breakfast).

Check-in is from 14:00, and check-out is by 12:00.

Yes, you can request early check-in or late check-out, subject to availability and possible additional charges.

You will need to present a valid ID (passport or national ID card) and the credit card used for the reservation. Additionally, the reservation holder must be present at check-in.

Yes, the hotel offers a luggage storage service before check-in or after check-out.

The hotel has 5 pools, all of which are heated. The pools are open from 10:00 to 18:00 in winter and from 10:00 to 19:00 in summer.

Yes, the hotel has a gym and a spa. The spa is exclusive to hotel guests and includes a sauna and massage services. The gym is also exclusively for guests, but the spa is open to external clients as well.

The spa includes a sauna and massage services. Wearing a bathrobe, slippers, swimsuit, or a shower cap is not mandatory, and these items are not provided.

The hotel organizes recreational activities for children and families. Check with reception for the activity schedule, or use our Web App for useful information during your stay.

The hotel offers a bicycle rental service, which is managed by reception.

The hotel offers a mobility scooter rental service, which is managed by reception.

The hotel does not offer car or motorbike rental services directly, but our partner company, Emociónate Tours, manages rentals. You can contact them via email at gffanabe@emocionatetours.com, call +34 666 56 94 17, or speak to our team at the reception desk from 09:00 to 17:00 every day of the year.

The hotel does not have a transfer service, but we have our company from the chain, Emociónate Tours, which has transfer services from both the south and north airports. You can contact them via their email 3 FaQ GF Fañabé gffanabe@emocionatetours.com, by calling +34 666 56 94 17 or be personally attended to by our colleagues in front of the hotel reception from 09:00 to 17:00 h, 365 days a year.

The hotel does not offer excursions or activities, but our partner company, Emociónate Tours, provides these services. You can contact them via email at gffanabe@emocionatetours.com, call +34 666 56 94 17, or speak to their team at the hotel’s reception from 09:00 to 17:00 every day.

Yes, we have accessible toilets. Check with reception for availability in the pool areas.

Requests for a room on a specific floor are subject to availability at check-in. A request must be made one month in advance (no guarantees), by sending an email to guest@gffanabe.com or rrpp@gffanabe.com

The hotel provides cots, high chairs, bottle warmers, and sterilizers upon request. While the hotel does not offer babysitting services, Emociónate Tours provides hourly services (both daytime and nighttime). For more information, you can contact them via email at gffanabe@emocionatetours.com or call +34 666 56 94 17. You can also meet them at the reception desk from 09:00 to 17:00 every day.

Yes, you can shop at the hotel’s gift shop even if you are no longer staying there.

The hotel does not have an in-house medical service, but a home doctor service is available for €90 per consultation.

The hotel has a total of 413 rooms.

The pools are open from 10:00 to 18:00 in winter and from 10:00 to 19:00 in summer.

The hotel has 5 pools. Three of them are heated in winter to 27ºC, and the other two are located on the rooftop/solarium with access restricted to adults only. There is also a nudist area. All pools, including those in the solarium, are heated year-round.

Rooms are equipped with air conditioning, TV, minibar, balcony, and Wi-Fi. All rooms are non-smoking.

Some rooms offer views of the sea, pool, mountains, or street. The availability of these views depends on check-in, and if you would like to reserve a room with a specific view, you should contact reception, as allocation is subject to availability.

Yes, all rooms have a balcony.

The hotel offers three types of rooms:

• Junior Suite: 60 m², max capacity: 3 adults and 1 baby or 2 adults, 1 child, and 1 baby.
• Family Room: 34-40 m², max capacity: 3 adults and 1 child or 2 adults and 2 children.
• Double/Twin Room: 34-40 m², max capacity: 2 adults, 1 child, and 1 baby or 3 adults and 1 baby.

Yes, all rooms have free Wi-Fi.

Yes, the hotel has accessible rooms for guests with reduced mobility. You can book these adapted rooms directly through the website.

No, the rooms are not equipped with kitchen facilities.

The hotel offers connecting rooms. You can request this service when booking or notify reception, as they are subject to availability. Contact guest@gffanabe.com or rrpp@gffanabe.com (although it is not guaranteed).

Irons and ironing boards are available upon request at reception. A refundable €20 cash deposit is required for 2 hours of use.

Yes, the rooms have a minibar fridge at no additional cost.

The hotel does not have washing machines in the rooms but offers a laundry service. The professional laundry service is managed by GF GRAN COSTA ADEJE or self-service at GF ISABEL FAMILY, located opposite GF FAÑABÉ.

No, the rooms are not equipped with a coffee maker.

You can reach the hotel by car, taxi, or public transport from the airport. The hotel can also arrange private transfers upon request.

Yes, but this service has an additional cost and must be requested in advance at Emocionate Tours.

Yes, the hotel provides parking for its guests.

The closest beaches are Fañabé Beach, which is an 8-minute walk away, and Playa del Duque, a 4-minute walk away.

Near the hotel you will find Fañabé Beach, shopping centres and theme parks.

Yes, the hotel is 450 meters from the beach.

The cancellation policy depends on the rate you booked. Some rates allow free cancellation up to a certain number of days before arrival, while others may have penalties or be non-refundable. Please check your booking confirmation for details.

The hotel does not accept pets.

All rooms are non-smoking. Designated smoking areas can be found within the hotel.

The hotel has a lost and found department. You can contact our PR team at rrpp@gffanabe.com for assistance in case of loss.

The hotel currently offers special services for celebrations. If you have any special requests, please contact our PR team via email at rrpp@gffanabe.com, as they will handle it.

Yes, it is possible to modify or cancel your reservation within the time limits established by the hotel's cancellation policy.

Yes, the hotel offers a meeting room equipped for conferences and business events. Advance reservation of the room is required at an additional cost.

The hotel offers customized packages for private events. Contact the hotel for more details. We also work with special room decorations for honeymoons, anniversaries, birthdays and other special occasions.