This was my first visit to Tenerife and to this hotel. From the moment we stepped over the threshold we were treated like royalty. The hotel looks and feels amazing. The staff are all extremely helpful and want to make sure your holiday experience is an exceptional one. Jorge in reservations is wonderful as are all the reception staff who sorted out any questions we had and helped make my holiday even better. My 8 year old had a wonderful experience and the entertainment team as well as the in hotel entertainment kept him entertained and happy throughout. The hotel food cannot be matched. We stayed half board and not once did we feel the need to spread our wings and try a different restaurant as it is a five star experience every night with something for absolutely everyone. The rooms are large and spacious and have outstanding views all around. The hotel Is close to lovely shopping, bars and supermarkets should you wish to go there. The beach is about twenty minutes walk but a pleasurable stroll in the hot hot weather. The small touches across all areas of the hotel finish off what is indeed one of the best holiday experiences I have ever had. We will be back! Thankyou to everyone who helped make it wonderful.