‘We protect you protect us’, bajo este nombre damos a conocer nuestro compromiso con la
nueva realidad marcada por la COVID-19. Es la hora de reforzar nuestra responsabilidad a
clientes, empleados y sociedad porque sentimos que, todos juntos, formamos un triple
corazón y un mismo latido.
Health inspection certifications with Preverisk
This guide was developed together with Preverisk, a world-class auditing company specialising in tourism services.
Stringent cleaning and disinfection protocols without sacrificing quality standards
- l Disinfectant gel dispensers provided in all areas.
- l Disinfection of every guest room (railings, handles, TV remote controls/accessories, minibar, etc.).
- l Cleaning and disinfection of indoor and outdoor common areas (railings and handrails, lift buttons, etc.).
- l Washing and drying of linens at temperatures above 60ºC.
Redesign of spaces
- l Allocation of guest rooms to preserve social distancing.
- l The minimum distance between guests will be 1.5 metres.
- l Signposting of the route to be followed through the restaurant, buffets and show cooking.
Adaptations to food safety
- l Guests will be guided to their assigned table and shown the access rules at the restaurant entrance.
- l Single-use tablecloths will be placed on the tables and changed after each guest.
- l Tables, chairs and any items left on the table will be disinfected after each guest.
Prevention protocols for employees
- l Continuous staff training regarding the new protocols.
New digital communication channels
- l Web app. Online service to make reservations, browse restaurant menus and communicate with hotel staff.
