Logotipo We protect you protect us

‘We protect you protect us’, bajo este nombre damos a conocer nuestro compromiso con la
nueva realidad marcada por la COVID-19. Es la hora de reforzar nuestra responsabilidad a
clientes, empleados y sociedad porque sentimos que, todos juntos, formamos un triple
corazón y un mismo latido.

Health inspection certifications with Preverisk

This guide was developed together with Preverisk, a world-class auditing company specialising in tourism services.

Stringent cleaning and disinfection protocols without sacrificing quality standards

  • l Disinfectant gel dispensers provided in all areas.
  • l Disinfection of every guest room (railings, handles, TV remote controls/accessories, minibar, etc.).
  • l Cleaning and disinfection of indoor and outdoor common areas (railings and handrails, lift buttons, etc.).
  • l Washing and drying of linens at temperatures above 60ºC.

Redesign of spaces

  • l Allocation of guest rooms to preserve social distancing.
  • l The minimum distance between guests will be 1.5 metres.
  • l Signposting of the route to be followed through the restaurant, buffets and show cooking.

Adaptations to food safety

  • l Guests will be guided to their assigned table and shown the access rules at the restaurant entrance.
  • l Single-use tablecloths will be placed on the tables and changed after each guest.
  • l Tables, chairs and any items left on the table will be disinfected after each guest.

Prevention protocols for employees

  • l Continuous staff training regarding the new protocols.

New digital communication channels

  • l Web app. Online service to make reservations, browse restaurant menus and communicate with hotel staff.